Help Center
How can we help?
Find the right place for a question about Sparrow, your work or a vehicle arrangement. If something has gone wrong, you can raise a complaint here too.
Raise a complaintFind what you need.
Browse the relevant information or send a message about your situation.
- Get help with an existing arrangement
- Ask about a vehicle, payment, handover or support issue. Tell us what you need help with and include a relevant reference if you have one.
- Explore work or a new arrangement
- Find the information that fits what you want to do: explore Captain work, plan a fleet or discuss a vehicle you own.
- Manage privacy and website preferences
- Understand how enquiry details are handled, change your analytics preferences or ask about your information.
Something went wrong?
Raise a concern about a service, vehicle, payment or interaction with Sparrow. Captains, customers, partners and community members can use this route.
Send a complaintShare only information relevant to your concern. Our Privacy Policy explains how enquiry details are handled.
What to include
Describe what happened, when and where, and any relevant reference you have. Explain what you would like reviewed and how to contact you. Start with what you know; your phone number and organisation are optional in the contact form.
Following up on an unresolved concern
Include the date of your earlier message and any reference you already have. If you contacted us by email, reply to that conversation so the details stay together. Tell us what remains unresolved and what you would like reviewed.